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CONTACT US
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CUSTOMER SERVICE
»
RETURNS HELP
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RETURN POLICY |
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If you are not 100% satisfied with your purchase, please return it for a
refund, an exchange, or credit of the full product cost.
- RETURN PERIOD
Returns must be made within 30 days of purchase.
Orders returned after the 30 day period or without an RMA number
will be assessed a 15% restocking fee.
- NON RETURNABLE ITEMS
Every effort is made to clearly indicate on the product description
page if an item has special return policies associated with it. As a
general rule of thumb, the following items are not returnable or refundable:
• Open treats, food, perishable or consumable items.
• Open CD's, videotapes and DVD's
- CUSTOMER RESPONSIBILTY
We will do everything to make your return as easy and as pleasant as
possible. There are certain customer expectations that will
aid in ensuring a smooth return transaction and help avoid any
restocking fees. These are:
• Customer is responsible for all shipping charges to return the
items to us.
• Customer is responsible for obtaining an RMA for returned items.
Please refer to our
HOW TO RETURN ITEMS for complete instructions.
- DEFECTIVE ITEMS
If your item is defective, please call us at 937-886-6789 or toll-free at
1-866-532-8853. We will work with you in getting a replacement
for a defective item.
- HOW TO RETURN
Please refer to the
HOW TO RETURN ITEMS section for complete instructions.
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HOW TO RETURN
ITEMS |
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We believe that returning your item(s) should be just as easy as
ordering them. If at any time you need assistance, please call us
toll free at 1-866-532-8853. We'll be happy to help.
- OBTAIN AN RMA
ALL returns require an RMA. Returns that do not have an RMA
will be refused or issued a 15% restock fee.
Obtaining an RMA can be done in one of two ways:
- Email us at service@k9tuff.com. State in your email that you'd like to return an item.
Please include in your email:
- Your name
- Your address
- Your contact phone number (optional)
- Your order number
- The item(s) you'd like to return
- Indicate if you would like a refund, exchange or credit.
- A brief reason for returning the item (e.g. dog didn't like it)
If you have a compatible mail program you can click the link below to use our email template:
RMA EMAIL TEMPLATE
We will issue you an RMA within 1 business day of receiving your
request.
- Call us
toll free at 1-866-532-8853. Our representatives will assist
in issuing an RMA.
- PREPARE AND SHIP YOUR RETURN
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Place your items in the original shipping box or your own sturdy shipping box. Be certain all old shipping labels are removed or covered.
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Prepare a shipping label. Be sure to include your return
address. Here is our returns address:
K9 Tuff - Returns
RMA # YOUR ISSUED RMA NUMBER GOES HERE
4074 Marshall Rd.
Dayton, OH 45429
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Clearly write the RMA number on the outside of the box.
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Ship using a carrier of your choice. We recommend using a
carrier that provides a tracking number. K9 Tuff is not
responsible for lost or stolen shipments that do not reach our
facility.
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That's it! Once we receive your return, we will verify the
contents and issue a refund for the item within 3 business days.
We will notify you by email once the return is complete.
Shipping is not refundable unless the original error was our fault.
Please contact us toll free at 1-866-532-8853 if you have any
questions.
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